PURCHASING TERMS AND CONDITIONS
All prices stated on Dryboy AB’s online store include value added tax (VAT) of 25%. Shipping costs are extra and the amount is shown before you complete your order.
VAT and fees may be subject to change. Our product range and our prices may be adjusted from time to time. However, you can always be certain of the agreed price at the time of your order.
We use Klarna and PayPal as partners for purchases made on Dryboy AB’s online store. This means your payments are secure, whether you pay by invoice, using your bank or credit card, or via your bank account. Dryboy AB never sees any information about your credit card number or bank account and all card and personal data transmitted via our payment providers is encrypted.
Your product (cover) is delivered folded up in a specially made bag. As the cover has been folded, it can be expected to be creased. This is completely normal and the creases usually disappear after a short period of use.
We usually manufacture and deliver your product within approximately 2 weeks from receiving your order. You will receive an email from us once your product has been manufactured, checked by us and dispatched.
Most of the shipping of our products in Europe is provided by UPS. You will receive a message once your product has been sent to you.
RIGHT TO CANCEL
Since our products are produced (tailor-made) to your specific needs, your right to cancel is waived once the customisation of your order has started. Once you approve your order on the website and accept our General Terms and Conditions, you accept that the customisation is starting and your right to cancel is waived.
In the unlikely event that you change your mind after making an order, please contact us as soon as possible and we will do our best to cancel your order and stop production of your product. However, we cannot guarantee it will be possible to cancel your order as it depends on whether or not manufacturing of your product has started.
In addition to what is stipulated by the Consumer Contracts Act, Dryboy AB provides an extensive five-year guarantee on your product’s waterproofing from the purchase date of your product. Waterproofing refers to the ability of the fabric used to make your cover to resist the penetration of water such as rain, snow and dew. This extended guarantee applies as long as the cover is used for the purpose for which it is produced and is undamaged; i.e., has been treated with due care and diligence and not been subject to any external effect or accident that has damaged the fabric. This extended guarantee does not apply if the cover is used for any other purpose or is used incorrectly, including, for example, insufficient run-off leading to the formation of large pools of rainwater collecting for extended periods.
RIGHT OF COMPLAINT
As a consumer (private individual) you always have a statutory right of complaint which may be different depending in which country you reside. This means you can either request to have your goods repaired, exchanged, for the purchase to be cancelled or to receive a reduction on the price, depending on the circumstances. Right of complaint means that you as a customer can complain about faults and defects in a product purchased from Dryboy AB. The right to make a complaint, however, only applies provided that such faults and defects have not arisen as a result of incorrect or neglectful use of the product or the product being damaged in some other way through external effect, handling or accident after you received the product.
USING A GUARANTEE OR BRINGING A COMPLAINT
You must use your Guarantee or bring a complaint about your product within a reasonable period after you notice the defect. The first thing you should do is contact Dryboy AB by email, letter or telephone. The product should then be sent to Dryboy AB. Remember to save the receipt or consignment note for your purchase, as this acts as guarantee documentation.
Telephone: +46 31-75 70 700
Address: Björkuddsgatan 13, 412 62 Gothenburg, Sweden